Build a rich and long-lasting relationship with your customers by combining Digital and Mobile.
With the AfterSales Assistant, your customers can access their file and book a workshop appointment online. This means that customers can be actively received via tablet as soon as they set foot inside the dealership.
Strengths of the AfterSales Assistant
Digitalization of the after sales service
Active reception on tablet
Customized for your brand
The benefits of the AfterSales Assistant
Digital environment fully shared with the customer
All workshop management: appointment, reception, repair order, delivery of the vehicle; the entire process is shared digitally (sms, e-mails, dedicated portal, etc.) between the dealer and the customer.
Saves time through mobility
Managers can carry out a multitude of tasks on their mobile device (tablets for example):
from the reception of the scanned car to the digital checklist, and will know how to send photos or videos originating in the checklist to the customer; this makes for a more active communication and saves time.
Tracks the vehicle status in real-time.
Customers are kept informed by various channels as to the most recent news, updates or incidents concerning their vehicle; this makes for greater trust and security between the customer and the workshop.
Tool customization for single or multi-brand Workshops
You can customize the tool to fit a single or multi-brand shop floor environment.
Not only graphically, but also in terms of user experience and functionality.
Features of the AfterSales Assistant
Active digital reception
• Scanning of license plates from mobile devices.
• List of Workshop appointments in real time.
• Interactive vehicle file.
• Multimedia damage report.
• Built-in video review.
• Reservation of a replacement vehicle.
• Real-time reporting.
Two-way communication with the customer
• Online Appointments for vehicle servicing.
• Online communication channel with customers for any information concerning their vehicle.
• Information videos on the condition of the vehicle.
• Customer’s personal space on the website with all the information related to its management, in real time.
Interfaces
• Interfaces with DMS on the market (ask us).
• Interface of your Brand (ask us).
• Integration with the Digital Workshop module in order to manage the workshop.
• Integration with the Digital Signature module in order to approve contractual documents, repair orders, contracts.
Safety at the highest level
• All information contained in the application is protected by an SSL security certificate.
• The production infrastructure is hosted in two different external data centres.
• Up Time guaranteed by contract (SLA).
• Imaweb complies with the ISO 27001 standard for information security management.
